Easy Read · Accessibility
Accessibility statement.
We want as many people as possible to use this website. This page explains what we are doing to make it easier to use.
How accessible is this website?
We are working to make this website usable by as many people as possible.
What we are doing
We use clear headings, simple language, visible keyboard focus, useful alternative text and written words with audio.
Clear words
We use clear headings and simple language.
Keyboard access
We make the website work with a keyboard.
Visible focus
We show a clear focus when you move with a keyboard.
Alternative text
We add alternative text to useful images.
Written words with audio
We keep the written words available when audio is offered.
Phones and larger text
We make pages work on phones and when text is made bigger.
Tell us if something is difficult
If you need information in a different format or find something difficult to use, call us or email us.
Complaints and concerns
If you are unhappy or worried about support, tell us by phone or email. You can ask a trusted person to help you. We will listen and explain what happens next.
Safeguarding and urgent concerns
If someone is in immediate danger, call 999. Our website is not an emergency service.
How we will improve
We will keep checking new content and features and review this statement when the website changes.
People communicate in different ways.
We will not assume how you communicate. We will ask you what works best for you.
Pictures and signs can help.
You might use pictures, symbols or a communication board or book. You might use PECS, which is a specific system for exchanging pictures. You might use Makaton signs and symbols with speech.
There are many ways to communicate.
You might use speech, gestures, pointing or eye pointing. You might use AAC. AAC means tools or devices that help you communicate.
You can ask for communication support.
You might use Easy Read or BSL, which means British Sign Language. You can ask for an interpreter or advocate. Family or a supporter can be involved if you want.
How do you like us to communicate with you?
We will ask you. We will listen to your answer. You can say no. You can change your mind.
How we remember your choice
- Ask: we ask what works for you.
- Record: we write down your choice in the right place.
- Flag: we make it easy for the team to see.
- Share: we share it with people who need to know.
- Act: we use your preferred way to communicate.
- Review: we check with you again because your needs can change.
You can ask us anything.
There is no pressure to make a decision. We will listen and help you find the next step.