Domiciliary care means support in your own home. We can talk with you about practical help, personal care and companionship, subject to assessment, suitability and local availability.
Care at home can mean something different for every person. Someone may need a little support to stay independent, while another person may be living with dementia, becoming increasingly frail, returning home from hospital or needing support throughout the night.
Lodge Group Care provides different forms of home care and domiciliary care in Romford and the surrounding service area. Following an assessment, we agree the support needed, the person’s preferences and the outcomes they want to achieve.
We'll always be honest with you about what we can provide and when — and if we're not the right fit, we'll help you find who is
Familiar routines, reassurance and personalised support in the person’s own home.
Dementia care.
Dementia changes how someone experiences the world — it does not change who they are. Our carers support people in the home they know, among the routines, music, stories and faces that feel familiar.
The same carers visiting. The kettle in its place. Photographs that start conversations. Care that meets the person where they are today — with patience and warmth, no correcting, no rushing.
And when a petal falls, we help hold it.
Some things the heart never forgets.
Living with dementia does not mean someone has to stop living life in the way that matters to them. Our carers can support people living with dementia in the familiar surroundings of their own home, with care shaped around their routines, preferences, abilities and individual needs.
Support can include personal care, meals and hydration, medication support, reassurance, companionship, maintaining familiar routines and helping the person remain connected to the people and things that are important to them.
A dedicated dementia care guide is being prepared. Until then, our care team can talk through the support that may be suitable.
Flexible help with everyday routines as someone’s needs change.
Frailty and older people’s care
As someone becomes frailer, everyday activities can become more difficult. The right support can help a person remain safe and comfortable while continuing to do as much as possible for themselves.
Our care can be adapted as needs change, from a little help with everyday routines through to more regular support throughout the day, subject to assessment, suitability and availability.
Care and reassurance while confidence and routines are rebuilt at home.
Hospital discharge and recovery support
Returning home after a hospital stay can be a vulnerable time. We can work with the person, their family and relevant professionals to help put appropriate care and support in place following discharge.
Support may include personal care, meals, medication support, mobility, everyday routines and helping the person rebuild skills and confidence at home, sometimes called reablement. Support is subject to assessment, suitability and availability; we cannot promise an immediate discharge package.
Understand the difference between waking-night and sleep-in support.
Waking night care
For people who require support during the night, waking night care provides a care worker who remains awake and available throughout the agreed period.
This may be appropriate where someone needs regular assistance, reassurance, personal care, repositioning or other support identified within their care plan during the night.
Where appropriate, overnight support can provide reassurance for people who do not ordinarily require continuous waking assistance but may need someone available during the night.
This is different from waking night care because the care worker is not expected to remain awake throughout the agreed period.
Companionship and respite
Company and reassurance for the person, with planned time away for family carers.
Companionship and sitting services
Sometimes the most important support is simply having someone there.
Our sitting and companionship services can provide company, conversation and reassurance, support with hobbies and everyday activities, and give family carers an opportunity to take a break knowing their loved one has support.
Planned care at home can allow a family member or unpaid carer to take time away from their caring responsibilities while the person continues to receive appropriate support in familiar surroundings.
Personal and everyday support
Personal routines, meals, mobility, home life and staying connected to the community.
Personal care
Discreet and respectful help with personal routines including washing, bathing, dressing, grooming, toileting and continence support according to the person’s assessed needs and wishes.
Care should protect dignity, privacy, choice and independence.
Medication support
Where identified within the person’s assessment and care plan, trained care workers can provide appropriate medication support in accordance with Lodge Group Care’s procedures.
Medication support is not medical treatment.
Meal preparation and nutrition
Support with preparing meals, drinks, eating and maintaining good hydration can be considered, taking account of individual preferences, routines and assessed dietary requirements.
Palliative and end-of-life support
Where appropriate to the person’s assessed needs and our service capability, we can provide compassionate care at home for people approaching the end of life, working alongside families and relevant health professionals.
Our focus is on dignity, comfort, individual wishes and supporting the person in familiar surroundings. We do not imply medical or nursing interventions unless they are within the regulated service’s confirmed scope.
Learning disability support at home
We can support adults with learning disabilities to live as independently as possible, with care shaped around communication needs, individual abilities, routines, choices and goals.
Personalised support can help people living with physical disabilities or reduced mobility manage everyday life at home while retaining as much independence and control as possible.
Cleaning and domestic support
A comfortable home environment can make a real difference to someone’s wellbeing and independence.
We do not present cleaning as a separately purchasable service. Where light domestic tasks are included within an assessed and agreed care package, support may include laundry, light cleaning and maintaining a comfortable home environment.
Support does not necessarily stop at the front door.
Depending on the person’s care plan, support may include shopping, attending appointments, getting out into the community and maintaining activities and relationships that are important to them.
Who can ask about care at home?
You can enquire for yourself, for someone you care about, or as a professional. Tell us what a good day looks like, what help is being considered and who the person wants involved.
How care may start
Contact us for a first conversation.
We listen and learn about the person.
We discuss needs, wishes, risks, suitability and availability.
If we can help, we agree a person-centred plan.
We explain who may provide support and prepare for the start.
Support is reviewed when needs, goals or circumstances change.
Safety, quality and the care team
Safeguarding, risk, communication, preferences and the support environment are considered during assessment and planning. Ask our team which registration and inspection information applies to the care-at-home service you are considering.
Where do you provide care at home?
We consider enquiries across Romford, Hornchurch, Upminster, Havering, Barking, Ilford, east London and Essex. Availability varies by area and support need, so contact us to confirm whether we can help.
For families and professionals
Families and professionals can contact us for an initial conversation. An enquiry does not commit anyone to using the service. If you are exploring supported living, residential care or community support, visit our Adult Services page.
Care at home questions
What is domiciliary care?
Domiciliary care means support provided in a person’s own home. The support considered can include practical help, personal care and companionship, depending on assessment, suitability and local availability.
Is care at home right for everyone?
Not necessarily. The right service depends on the person’s needs, wishes, risks, circumstances and what can be safely and suitably arranged. An assessment helps us explore this with you.
Can I ask about care before making a decision?
Yes. You can speak with our team to ask questions and understand the next step. An enquiry does not commit you to using our service.
How soon could support begin?
This depends on the assessment, the support required, the agreed plan and local availability. We explain the next available step after we understand the situation.
Do you support people with medication?
Medication support can only be discussed and agreed where it is suitable, within the service’s arrangements and after the person’s needs have been assessed.
Where do you provide care at home?
We consider enquiries across Romford, Hornchurch, Upminster, Havering, Barking, Ilford, east London and Essex. Availability varies by area and support need, so contact us to confirm whether we can help.
What if someone is in immediate danger?
Call 999 for an emergency or urgent medical help. Our website and enquiry forms are not an emergency service.
What should I do in an emergency?
If someone is in immediate danger or needs urgent medical help, call 999. Our website and enquiry forms are not an emergency service.