Your feedback matters
Compliments, concerns and complaints.
We want to hear when something has gone well, when something feels wrong or when you need us to look into a concern. You can contact Lodge Group Care by phone or email.
How to tell us
Call or email and tell us what happened, who is affected, what you would like us to understand and how we can contact you. You can ask a trusted person or advocate to help you share your feedback.
What happens next?
We will listen, record the concern appropriately and explain what happens next. We do not publish a fixed response time here because the right timescale can depend on the concern and who needs to be involved.
If your concern relates to a child’s safety, say “safeguarding” when you contact us so it can be directed appropriately.
Urgent or immediate danger
Call 999 if someone is in immediate danger. The website and email are not emergency services. For a safeguarding concern that is not an immediate emergency, call us and say “safeguarding”.
Independent information
You can check the relevant regulator’s public record or contact the regulator directly if you need independent information about a regulated service.
Contact Lodge Group Care
Victoria House, 199 South Street, Romford, Essex RM1 1QA